We also apologize that bulk downloading is not a feature within Neat but our developers are continuously working on the software to make it the best possible experience for our customers. Neat does not hold your data hostage in any way and typically, information is also stored directly to your desktop. ![]() Can you please provide either the case number or email address that was associated with your Neat subscription so we can assist further? Before cancelling, we advise to gather all of your information out of Neat and save to your desktop. Unfortunately with the information provided on the review, we could not locate a case that you had with our support team where you discussed the cancellation of your account. We have let our customers aware of the retirement of the Legacy software through multiple avenues. The Legacy software that came as a courtesy alongside the Neat scanner has retired as of 2015 and no updates or enhancements were made to the software since then.
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